In the talk, we bring you our learnings on how to navigate RPA and scale it to Intelligent Automation successfully to bring real value to your organization.

As you all know, RPA has become a catalyst for a bigger digital transformation. While RPA talks about automating a repeatable process, a lot more can be done by combining RPA with AI, Cognitive, or other evolving technologies. Therefore, we need to build intelligence around RPA to solve end-to-end business problems around Natural Language Processing, ChatBots, OCR, AI/ML, among others.

At Lowe’s, we have been using a known industry application and delivered a lot of usecases utilizing its platform. However, we have also been working on our own Internal Intelligent Automation Platform, which can complement this application. Over the years, we successfully built capabilities around OCR, Internal ChatBot, and a reporting engine using Elastic, helping us expand our scope for automation and preparing us for the future once we exhaust our pipeline of simple, repeatable processes.

Saurabh Batra is a Senior Director, Technology at Lowe’s India. Saurabh is responsible for Technology Automation and Productivity services at Lowe’s, including managing Intelligent Automation(RPA), Enterprise Event Management, Telemetry, and Internal technology for technology functions for the Lowe’s Enterprise. Saurabh has over 22 years of technology experience working in Global Capability Centres, playing various technical, competency, and management roles. Saurabh has worked extensively in ERP, Analytics, and Web technologies solutions over the years. Before Lowe’s, Saurabh was in Sony for 14 years and had worked in management roles, supporting technology needs for Sony Asia Pacific, Sony Latin America, and Sony Europe while managing global teams across these regions. His current focus is on building the RPA capabilities for Lowe’s using Enterprise RPA tools and Open-source technologies.

Saurabh is deeply passionate about building high-performance global teams that are problem solvers for business with the power of technology.

All investment banks have RPA in their agenda as part of their Digital Transformation journey. I would like to share my experience and what are Dos and Don'ts while applying RPA to any business process within the bank. I have applied it to a very high priority & complex process and achieved good savings.

In this session, I will walk audience through the challenges faced and how to solve common issues in any solution to help deploy RPA scripts in production.

Organizations must undergo a transformation to truly stay ahead in the fast-paced, competitive sales environment, more so in the post Covid scenario. AI presents us with an opportunity to establish longer-lasting, deeper and more meaningful connections with the customers. As a McKinsey research has shown that companies that use AI in sales have seen increase in leads and appointments of more than 50%, cost reductions of 40% to 60% and call time reductions of 60% to 70%.

As AI redefines the sales function, I would cover the pros and cons of this technology and provide some useful tips for sales managers.

Innovative, profit-oriented Executive with demonstrated success in increasing revenues, market share, and earnings, achieving cost reductions and improving client satisfaction in customer facing operations and large, diverse organizations. Exemplary track record of Global strategic and delivery leadership – through effective Governance, Metric/KPI management, enabling compliant business solutions and achieving business margin/revenue outcomes.

Talent for analyzing competitive landscape, conducting research and aligning product offerings with customer requirements which translates into lower product development and implementation costs. Reputation as a change agent with international experience across a diverse set of industries, countries and clients. Hugely passionate about organizing and building business with a process-driven, design-thinking approach to problem-solving.

Rajesh Pantina leads the marketing for InMobi across the Asia Pacific region. In his previous roles at InMobi, Rajesh has led product marketing for InMobi's Performance and Monetisation solutions across Asia Pacific and as Founders' Staff in the marketing function. Rajesh is an alumnus of the Indian School of Business, Hyderabad.