"Delivering New-Age Customer Experiences Using APIs"

In today's hyper-connected world, customer expectations are constantly evolving. Businesses must adapt to deliver seamless, personalized, and omnichannel experiences that exceed customer demands. APIs (Application Programming Interfaces) have emerged as a critical enabler in this transformation.

This presentation will explore how businesses can leverage APIs to:

Create personalized customer journeys: By integrating data from various sources, APIs allow for tailored interactions across channels, from websites and mobile apps to social media and IoT devices.
Enable omnichannel experiences: APIs facilitate seamless transitions between channels, ensuring a consistent and frictionless customer experience regardless of how they choose to interact with the business.
Accelerate innovation: APIs enable rapid development and deployment of new features and services, allowing businesses to quickly adapt to changing customer needs and market trends.
Foster ecosystem growth: By opening up data and services through APIs, businesses can collaborate with partners and third-party developers to create innovative solutions and expand their reach.
The session will delve into real-world examples of how leading companies are using APIs to transform customer experiences and discuss best practices for API design, development, and management.

Key Takeaways:
Understand the role of APIs in delivering exceptional customer experiences.
Learn how to leverage APIs to create personalized and omnichannel journeys.
Discover how APIs can accelerate innovation and drive business growth.
Gain insights into best practices for API design, development, and management.

As an Emering Technology Leader and Distinguished Architect with over 20 years of experience driving digital transformation, innovation, and technology leadership, I have successfully led the development and deployment of cutting-edge solutions across the BFSI, Telecom, and Manufacturing sectors. My career has been focused on aligning technology strategies with business goals, optimizing processes, and delivering scalable, secure, and high-performing systems.

Throughout my journey, I have built and led global teams, spearheaded multimillion-dollar technology initiatives, and delivered complex SaaS products that address real-world business challenges. I am particularly skilled in cloud computing, AI, automation, enterprise architecture, and DevOps, with a proven ability to leverage emerging technologies to drive sustainable growth and business transformation.

"From Manual to Automatic: Best Practices for API-Driven Automation"

Balancing Innovation and Ethics: The Dilemmas of AI Technologies

In the rapidly evolving landscape of artificial intelligence, the push and pull between innovation and ethical considerations has become increasingly noticeable. This talk will explore the critical importance of integrating ethical frameworks into AI development, highlighting the potential consequences of neglecting these considerations. With some examples around Self-driving cars, you can easily visualise how difficult is it to make human like decisions for an AI Algorithm. As AI continue to influence various sectors - from healthcare to finance - the need for responsible innovation is paramount to ensure that these systems serve humanity positively and more importantly equitably.

The presentation will address three main points: first, the ethical dilemmas inherent in AI algorithms, including issues of bias, privacy, and accountability; second, the role of stakeholders - including developers, policymakers, and users - in shaping ethical AI practices; and third, the necessity of establishing a robust regulatory framework that promotes transparency and fairness in AI deployment. By examining real-world case studies, we will illustrate how ethical lapses can lead to significant societal harm and highlight best practices for mitigating these risks.

A novel Atlassian approach to addressing these challenges involves fostering a culture of ethical awareness among AI practitioners. This includes integrating ethics into the design process through interdisciplinary collaboration, encouraging diverse perspectives in AI development teams, and promoting continuous education on ethical implications. By prioritizing ethical considerations from the outset, we can create AI systems that not only drive innovation but also ensures, there is no bias towards the intended subject .

In conclusion, this talk aims to inspire a shift in mindset among AI professionals and stakeholders towards a more conscientious approach to technology development. By balancing innovation with ethical responsibility, we can harness the transformative power of AI while safeguarding the rights and well-being of individuals and communities. Together, we can pave the way for a future where technology serves as a force for good.

Accomplished technology leader with over 20 years of experience architecting, building, and leading high-performing teams to create innovative SaaS platforms and digital solutions for global enterprises. Known for expertise in cloud, automation, and emerging tech. Passionate about mentoring and developing talent.

"Powering developer experience with Gen AI"

"Care and Feeding of Open Source Developers: A Framework for Successful Communication"

"Machine Learning for Embedded controllers"

Why ML for embedded controllers
How does it differ from ML in web space (from processing to tools)
Various modelling techniques in ML for embedded controller
What applications can use ML in embedded system
Golden workflow for MLOps for embedded system
Proposed pipeline
What we achieve

Innovative engineering problem solver with over 40 publications, 15 patents granted and experience in individual contributor roles.

Working on a chapter in a book of leading International Publisher on AI and cybersecurity.

"Enterprise: Digital Transformation via Developer Engagement"

Gaurav brings a mix of technology and business on the table. He is currently leading the Developer Experience at LinkedIn and previously, has led BlueJeans Developer Platform that enabled 3rd-party developers to integrate BlueJeans meetings into their web and mobile applications using REST API and native SDKs. Gaurav has an MBA in Product Management and Leadership, and is a ColdFusion MX 7 Certified Developer.

With over 15 years of experience in building and launching SaaS products, Gaurav is passionate about making life easier for people around him and creating products that matter. He drives revenue and strategic business planning for the Developer Platform, communicating market dynamics, roadmap, route to market, pricing, and user enablement across all stakeholders. Gaurav has collaborated with engineering, marketing, sales, and support teams to deliver enhancements that differentiated BlueJeans in the CPaaS market, resulting in over 500% growth in platform usage in 2023. He also mentored junior product managers and helped them define strong roadmaps and measurable goals.

"Compliance-As-Code"

As tech evolves, so will compliances. You can't always afford last minute audits and evidence collection. In this session I will share how Compliance-as-Code empowers organizations to embrace security measures seamlessly, making it an inherent and default feature throughout their entire IT landscape. This will include examples on how to design and implement compliance-as-code for third party information security audits with real life use cases from some of my client projects for some of the most stringent regulations and global security frameworks such as ISO 27001, PCI DSS etc.