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Friday, February 21, 2025

Gen AI in Operations and Customer Success Conclave 2025

"Insights to Impact"
Friday, February 21, 2025

Gen AI in Operations and Customer Success Conclave 2025

Sterlings Mac Hotel, Bangalore
Friday, February 21, 2025

Gen AI in Operations and Customer Success Conclave 2025

"Insights to Impact"

"Insights to Impact"

The Gen AI in Operations and Customer Success Conclave 2025 on February 21, 2025 at Sterlings Mac Hotel, Bangalore is a premier gathering of industry leaders, innovators, and practitioners, focused on harnessing the power of Gen AI to revolutionize customer success and optimize operational efficiency.

With a spotlight on AI-driven transformation, this event will delve into how organizations can integrate advanced AI technologies to enhance customer interactions, automate processes, and drive growth. .

Join us on February 21, 2025, at Sterlings Mac Hotel, Bangalore, for a day of insightful discussions, cutting-edge case studies, and networking with experts who are leading the way in AI innovation.

  • 1

    Action-Packed Day

  • 9

    Industry Experts

  • 8

    Engaging Topics

  • 100

    Limited Tickets

Leading Experts from Our Past Events

We have assembled a lineup of top industry experts, visionary leaders, and AI pioneers who will share their insights on the application and impact of Gen AI in Operations and Customer Success. Stay tuned for speaker announcements coming soon! The list below is a glimpse of our esteemed past speakers.

speakers

Abhishek Mishra

Thought leadership senior principal
Accenture
speakers

Ravindranath Nemani

Data Scientist
IBM
speakers

Dr.Savitha C

AI | Tech Leader
IBM
speakers

Dr. Subramanyam Chandrasekhar

Sr Professor & Director Analytics
IFIM Business School

speakers

Anjaneyulu Nanduri

AI Architect
VARITE INC
speakers

Dr. Subarna Roy

Associate Partner | Chief Data Scientist | Quantum Ambassador
IBM
speakers

Shrikant Hebbar

Senior Director, Insights & Data at Capgemini - Business Intelligence Practice Head
Capgemini
speakers

Karthik C

VP, Head of Data Science & AI | Building GenAI Applications
Imarticus Learning


Share your expertise and help shape the future of Operations and Customer Success!
Become a Speaker at the Gen AI ML Conclave 2025

Highlights


Features

Focussed Real-World Applications of Gen AI in Operations and Customer Success
Expert-Led Sessions, learn from renowned speakers
Interactive Panel Discussions with AI experts and industry professionals
Engaging Practical Workshops to gain hands-on experience
Networking Opportunities to connect with peers and industry professionals.

These key features will ensure that attendees leave with actionable insights, the latest industry knowledge, and the tools to drive their Operations and Customer Success efforts with the power of Gen AI.

Expected Outcomes

Enhanced Understanding of Gen AI Applications
Actionable Strategies to implement AI-driven solutions
Improved Decision-Making for optimizing campaign performance, and driving higher ROI.
Future-Ready Mindset ensuring your team is prepared to adopt and integrate
Solutions to Key Challenges through expert guidance and real-world examples

These outcomes ensure that attendees will leave equipped with both the technical knowledge and strategic vision necessary to harness the power of Gen AI for impactful results in Operations and Customer Success.

Program


GenAI is revolutionizing Operations and Customer Success across industries by optimizing efficiency, personalizing customer experiences, and driving proactive service strategies. Its ability to automate tasks, provide data-driven insights, and offer personalized support is transforming the way organizations operate and engage with their customers. Below is a detailed agenda of the Gen AI ML Conclave 2025 offering the applications, challenges, and future directions of Gen AI in these two crucial domains.

X
speakers Krishna Kumar Mahalingam
Engineering Leader
Microsoft Corporation

"Are you industry-ready for testing digital microservices applications?-The new demand in the market and its nuances"

In this session we discuss the unique challenges and considerations of testing microservices applications.

The session is going to be filled with real life experiences on Service Isolation, Latency and potential points of application failure, Data Consistency and Concurrent updates, and of course Security Testing

Looking forward to a very interactive session.

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speakers Gauri Gupta
Head of Testing
Oracle

"AI in Testing"

Speaker Profile

15+ years of significant experience in software solutions & management. Solutions oriented professional with years of well-honed skill set collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for Clients.

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speakers Nagaraj MC
Chief Quality Officer
Simplify3x Software Private Limited

"Quality Assurance in Testing"

Speaker Profile

Professionally experienced in installing effective & efficient test process in many organization thereby achieving the set business goals.

My current goal is to take our unique solution with high quality to reach our customers and ensure "Software Engineering. Optimized". As a team we are committed to unlock value for our customers by transformation of People, Processes and Technology in the area of Software Engineering.

Specialties: Test Process Improvement using Test Maturity Model Integrated (TMMi), Test Engineering, Defect analysis, Knowledge Sharing in the area of Test Engineering, S/W Project Management, Soft skills education, coaching for Managers to move to leadership layer, installing a sustainable test automation practice and help organization in DevOps implementation.

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speakers Saritha
Technical Lead
Comviva Technologies

"Enhancing Automated Test Resilience with Healenium"

Automated testing is essential in modern software development, ensuring that applications are reliable and meet quality standards before deployment. However, frequent UI changes lead to brittle test scripts, causing increased maintenance costs and delayed releases. This topic discusses the challenges of maintaining automated test scripts in dynamic environments and presents Healenium as a solution to enhance test resilience, reduce maintenance efforts, and seamlessly integrate with CI/CD pipelines like Jenkins.

Speaker Profile

With over 7 years of experience, I am currently a Technical Lead at Comviva, working in the Center of Excellence team to explore and implement the latest trends in test automation. I specialize in building automation frameworks for web, mobile, and API testing, with expertise in utilizing Gen AI tools. I am passionate about driving technology adoption and leading proof-of-concept (POC) projects.

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speakers Kishor Kumar Subbaraman
Industry Principal
Infosys Limited

"Uplift non-production environments to improve Cycle time"

With the advent of Cloud and new technologies, though IT organizations have dramatically improved the management of production environments and infrastructure, there has not been sufficient focus in managing non-production environments, leading to significant environment down time, high MTTR in resolving incidents, unavailability of Test environments leading to testing delays, regulatory issues due to outdated test data and escalating infrastructure costs. This presentation focuses on tactics employed by organizations in effectively managing non-production environments

Speaker Profile

Kishor has 21 years of global experience in Strategic Consulting, Project / Program Management, Product rollouts, leading large scale IT transformations and enabling organizations in AI augmented SDLC

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speakers Parashuram Bellikatti
Agile Transformation Leader

"Future and relevance of Agile in Digitally transforming era"

Speaker Profile

25+ years of experience in Agile Transformation, coaching, training, agile delivery, Program Management/ Delivery, Release & Project Management, Software Testing, Quality Assurance and Stakeholder Management

• Agile Transformation for large scale Enterprises leading the journey the to target state.
• Setting up, Leading and managing the Center of Excellence (Agile and Test Process)
• Extensive experience of working with distributed remote teams and on Onsite/Offshore models
• Responsible for setting of visions aligned with customer’s business needs and driving teams towards achieving those objectives

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speakers Nagesh G.N
Global Practice Head - DevSecOps & SRE, Principal Director, Architecture
LTIMindtree

"Leveraging Devops GenAI and automated deployment approaches"

Speaker Profile

Over 26 years of experience in IT Industry, Technology Leader with deep expertise on Digital Technologies. Helping customers to achieve their modernization roadmap through Technology solutions on Hyperscaler Cloud, DevSecops and SRE.

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speakers Araf Karsh Hamid
CTO
Meta Magic Global INC

"Cloud-Native Testing Strategies"

Cloud-Native testing strategies are critical to ensure the reliability and performance of applications built on microservices architecture. A comprehensive approach includes unit testing, integration testing, contract testing, and end-to-end testing. Unit testing focuses on individual components, ensuring they function as expected. Integration testing validates the interaction between different services. Contract testing, facilitated by tools like Pact, ensures that services adhere to the agreed-upon API contracts. End-to-end testing verifies the complete workflow of the application. Open source tools such as JUnit, TestNG for unit testing, WireMock for mocking APIs, and Selenium for end-to-end testing play a crucial role in these strategies. Additionally, tools like Kubernetes for container orchestration and Istio for service mesh can help in creating realistic test environments, making the testing process more robust and reliable.

Speaker Profile

Araf Karsh has over 25+ years of experience leading the design and development of mission-critical, object-oriented, and web-based applications for premier organizations, including Bank of America, CIBC, Johnson & Johnson, Kaiser Permanente, the U.S. Department of State, and the U.S. Dept of Energy. Karsh has an established track record leading production software organizations and bringing new products to market using leading-edge technology.


09:00AM - 09:30AM


Registration


09:30AM - 09:45AM


Welcome Note


09:45AM - 10:30AM


AI-Driven Automation in Operations

Discuss how AI is streamlining routine tasks, such as inventory management, procurement, and logistics, and explore case studies from industries like manufacturing and retail.


10:30AM - 11:15AM


Hyper-Personalization: Tailoring Experiences Across Channels

Explore the evolution of personalized marketing and support using AI, and discuss how AI adapts to customer needs in real-time.


11:15AM - 11:30AM


Tea Break


11:30AM - 12:15PM


Anticipating Customer Needs with AI

Discuss how AI predicts and mitigates issues before they escalate, improving retention and satisfaction.


12:15PM - 01:00PM


Real-Time AI Support for Enhanced Customer Interactions

How AI can assist agents in real-time by providing knowledge support and suggestions during live interactions.


01:00PM - 01:45PM


Lunch Break


01:45PM - 02:30PM


Data-Driven Insights for Continuous Operational Improvement

Use of AI models to continuously analyze business processes, identify inefficiencies, and suggest improvements.


02:30PM - 03:15PM


Panel Discussion : Ethics and Transparency in AI-Driven Customer Service

Address the ethical considerations surrounding the use of AI in customer-facing scenarios, ensuring fairness, transparency, and trust.


03:15PM - 03:30PM


Tea Break


03:30PM - 04:15PM


Autonomous Operations: The Path Ahead

Explore the future of AI in fully autonomous operations, from supply chains to customer service teams, and discuss how businesses can prepare for this transformation.


04:15PM - 05:00PM


Scaling AI Solutions for Customer Success Teams

Techniques for scaling AI-driven tools to suit organizations of various sizes and industries.


05:00PM - 05:10PM


Closing Note

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Conference Ticket Price & Plan


Group of three or more

Rs 6999 + GST

Till 21 February, 2025

Individual(Super Early Bird)

Rs 6999 + GST

Till 05 February, 2025

Individual(Early Bird)

Rs 7999 + GST

Till 13 February, 2025

Individual (Standard)

Rs 8999 + GST

Till 21 February, 2025



Register Via Meraevents



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