The Gen AI in Operations and Customer Success Conclave 2025 on February 21, 2025 at Sterlings Mac Hotel, Bangalore is a premier gathering of industry leaders, innovators, and practitioners, focused on harnessing the power of Gen AI to revolutionize customer success and optimize operational efficiency.
With a spotlight on AI-driven transformation, this event will delve into how organizations can integrate advanced AI technologies to enhance customer interactions, automate processes, and drive growth.
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Join us on February 21, 2025, at Sterlings Mac Hotel, Bangalore, for a day of insightful discussions, cutting-edge case studies, and networking with experts who are leading the way in AI innovation.
We have assembled a lineup of top industry experts, visionary leaders, and AI pioneers who will share their insights on the application and impact of Gen AI in Operations and Customer Success. Stay tuned for speaker announcements coming soon! The list below is a glimpse of our esteemed past speakers.
Focussed Real-World Applications of Gen AI in Operations and Customer Success
Expert-Led Sessions, learn from renowned speakers
Interactive Panel Discussions with AI experts and industry professionals
Engaging Practical Workshops to gain hands-on experience
Networking Opportunities to connect with peers and industry professionals.
These key features will ensure that attendees leave with actionable insights, the latest industry knowledge, and the tools to drive their Operations and Customer Success efforts with the power of Gen AI.
Enhanced Understanding of Gen AI Applications
Actionable Strategies to implement AI-driven solutions
Improved Decision-Making for optimizing campaign performance, and driving higher ROI.
Future-Ready Mindset ensuring your team is prepared to adopt and integrate
Solutions to Key Challenges through expert guidance and real-world examples
These outcomes ensure that attendees will leave equipped with both the technical knowledge and strategic vision necessary to harness the power of Gen AI for impactful results in Operations and Customer Success.
GenAI is revolutionizing Operations and Customer Success across industries by optimizing efficiency, personalizing customer experiences, and driving proactive service strategies. Its ability to automate tasks, provide data-driven insights, and offer personalized support is transforming the way organizations operate and engage with their customers. Below is a detailed agenda of the Gen AI ML Conclave 2025 offering the applications, challenges, and future directions of Gen AI in these two crucial domains.
09:00AM - 09:30AM |
Registration |
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09:30AM - 09:45AM |
Welcome Note |
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09:45AM - 10:30AM |
AI-Driven Automation in OperationsDiscuss how AI is streamlining routine tasks, such as inventory management, procurement, and logistics, and explore case studies from industries like manufacturing and retail. |
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10:30AM - 11:15AM |
Hyper-Personalization: Tailoring Experiences Across ChannelsExplore the evolution of personalized marketing and support using AI, and discuss how AI adapts to customer needs in real-time. |
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11:15AM - 11:30AM |
Tea Break |
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11:30AM - 12:15PM |
Anticipating Customer Needs with AIDiscuss how AI predicts and mitigates issues before they escalate, improving retention and satisfaction. |
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12:15PM - 01:00PM |
Real-Time AI Support for Enhanced Customer InteractionsHow AI can assist agents in real-time by providing knowledge support and suggestions during live interactions. |
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01:00PM - 01:45PM |
Lunch Break |
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01:45PM - 02:30PM |
Data-Driven Insights for Continuous Operational ImprovementUse of AI models to continuously analyze business processes, identify inefficiencies, and suggest improvements. |
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02:30PM - 03:15PM |
Panel Discussion : Ethics and Transparency in AI-Driven Customer ServiceAddress the ethical considerations surrounding the use of AI in customer-facing scenarios, ensuring fairness, transparency, and trust. |
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03:15PM - 03:30PM |
Tea Break |
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03:30PM - 04:15PM |
Autonomous Operations: The Path AheadExplore the future of AI in fully autonomous operations, from supply chains to customer service teams, and discuss how businesses can prepare for this transformation. |
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04:15PM - 05:00PM |
Scaling AI Solutions for Customer Success TeamsTechniques for scaling AI-driven tools to suit organizations of various sizes and industries. |
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05:00PM - 05:10PM |
Closing Note |
Till 21 February, 2025
Till 05 February, 2025
Till 13 February, 2025
Till 21 February, 2025