With over 15 years in the field of user-centered design, Mary's expertise includes all aspects of user- interface design: stakeholder and user interviews, personas and scenarios, task analysis, information architecture, wireframes, visual design, usability testing, and institutionalization of usability. Skilled in strategy development and design for websites, intranets, and applications. Industries include: e-commerce, financial services, government, healthcare, insurance, nonprofits, and telecom.
Course instructor for:
User-Centered Analysis & Conceptual Design
The PET Architect (designing for Persuasion, Emotion, and Trust)
How to Design for the Big: User-Centric Innovation & Strategy.
Taught over 60 courses, both public sessions and onsite at clients, across the U.S., U.K., Ireland, The Netherlands, and South Africa. Moderated over 500 usability sessions, both in-lab and remote, in the U.S. and across several countries around the globe.